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These Terms and Conditions were last updated on 19th of May 2021.

Who we are?

The contents on this website (the “Site”) are provided by RATATATA LTD (hereinafter referred to as “We”, “Us”, “Our”), legal entity established under the law of Bulgaria, registered address – 48 Vitosha Boulevard, ground floor, 1000, Sofia, Bulgaria.

By using this Site / placing an order / making payment, it is deemed that you have read and agreed to the following Terms and Conditions. These Terms and Conditions include, and hereby incorporate by reference, the Privacy Policy, Acceptable Use Policy and other relevant agreements, located on the Site, as they may be in effect and modified from time to time.  If you do not agree to them, do not use the Site or access the services from it.

How does it work?

This Site is an online platform where users (the “Customers”) can find freelance content writers (the “Writers”) who can provide high quality content writing services. As a platform, We ensure delivery of the services by Writers and payment to Writers by Customers. On this Site, Customers can find Writers with the skills required for their particular order, meeting their budget, Turn Around Time and other requirements.

Writers are freelancers and are free to set up an account. Every Writer needs to pass internal tests prior to be able to take orders. Every Writer has its own rating. Writers with bad ratings are permanently banned to avoid “bad product quality” issues. If We are not sure whether certain Writer is able to render quality services, the Writer can be asked to provide additional data on his/her education/courses, and/or to write a trial piece of content in order to display his/her skills.

Customers can place an order by following the order process for the required type of content to be performed by the Writers. Once a particular Writer accepts the order terms, it will be his/her responsibility to complete the order within the agreed time and ensure the quality.

You also understand and agree that in course of dealing with Us you can receive certain communications from Us, such as service announcements, administrative messages and updates.

While registering with the Site, please use a valid email address/phone number where you can be reached. We may be required to contact you. Providing an incorrect email address is a violation of these Terms and Conditions. In addition, you can use your Facebook ID to register with the Site.

Customers place orders on the Site. We do not collect any fee for placing orders. Writers bid for the orders placed by the Customers.

A Writer specializing in a field chosen by the Customer, when the order is assigned to him/her, contacts the Customer. The Customer may either communicate with the Writer via messaging system or request to chat with the Writer via Our platform at a specified time. The writer is responsible for obtaining the details of the order. Once a Writer’s bid is accepted, the Customer deposits the agreed amount of money with Our Site.

Our support team and also the Writers use a message system for communication. Writers can contact the customers and Our support team using the messaging system. Please check the messages regularly, and promptly address any questions, concerns or additional instructions using this interactive feature. You are not allowed to disclose personal information to Writers and ask them to work directly with you bypassing the Site.

Both Customer and Writer can use the tracking system to know the status of the order and percentage of completion.

When you upload, submit, store, send or receive files with text information to, or accept them from Us, you give/grant to Us (Our representatives, agents, employees) a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, host, store, reproduce such content, create derivative works (such as those resulting from translations, adaptations or other changes).

Delivery and Copyright

We shall not be responsible or liable for any type of delivery issues including those resulting from any of your service providers like Internet, email, etc. which are beyond Our control, or failure of the Customer to download the outcome of the Writer’s services (the “Outcome”). Our support team is available to assist you with any delivery problems.

The order delivered by the Writer engaged by you shall be as per your specifications. If you discover the Writer attempting to pass on plagiarized content as original, the provisions of Our Money-Back Guarantee may be applied.

Customer can seek revisions of the order if it does not meet the specifications provided by the Customer to the Writer via Our platform, such a revision request to be verified by Our Quality Assurance Department. Release of funds by the Customer is deemed as completion of the order to the satisfaction of the Customer. For all the details, please see Our Money-Back Guarantee.

If there are no complaints sent by you using any of the available methods of contact, the funds will be released to the Writer automatically on the fourth day (i.e. minimum in 72 hours) after the final Outcome is uploaded by the Writer (i.e. the 100% of completion is stated in the order), as this is a part of the Writers’ protection.

In the event that the sources required for your order are rare, obscure, not open sourced or readily available to the general public, it is your responsibility and you hereby agree to provide those materials at the time you place the order. Failure to do so will result in a violation of these Terms and Conditions, and the Writer may in his/her sole discretion take whatever action deemed necessary to address said violation, including, but not limited to, refuse to complete your order at all or within the agreed time frame, refuse to fully comply with agreed requirements of your order; in such a case, Our Quality Assurance Department may also refuse to offer free revisions and/or any refund.

Once the order is complete and payment to the Writer is made by the Customer, the Customer is granted non-exclusive licence to use the Outcome for his/her personal purposes (including educational ones) in non-commercial manner without any further distribution. You are not assigned any copyright, and you agree that copying the Outcome; issuing copies of the Outcome to the public; communicating, renting or lending the Outcome to the public; passing the Outcome as your own development are restricted acts. Indeed, you can use an Outcome as a supplementary source for getting acquainted with a particular topic; for referencing; for making your own research and getting ideas to reflect in your own copyrighted development, etc.

Neither We nor any of Our affiliates and / or partners shall be liable for your inappropriate, illegal, unethical, or otherwise wrongful use of the Outcome. This includes plagiarism, expulsion, academic probation, loss of scholarships / titles / awards / prizes / grants / positions, lawsuits, poor grading, failure, suspension, or any other disciplinary or legal actions. Customers shall take up the matter directly with Writers for resolution of any disputes.

MONEY BACK GUARANTEE

All the refund requests may be dispatched to: 48 Vitosha Boulevard, ground floor, 1000, Sofia, Bulgaria.

We are authorized to act on behalf of the Writers to assess refund requests on an individual basis.

Money-Back Guarantee allows to request a refund if the Writer Services were accomplished below the conditions set out in the Order Form or provided for in the Service Contract, or Money-Back Guarantee. For the purposes hereof, “Service Contract” means the relationship between you and a Writer governing the Writer Services to be performed by a Writer for you.

The refunds are given at Our own discretion upon the quality assurance procedure specified herein. We reserve the right to act otherwise than provided for by the Money-Back Guarantee to satisfy the Customer as We understand that the circumstances of the case might be unique.

You should check your profile thoroughly as well as messages for any requests, notifications, reminders, etc. made by the Writer or by Us. You assume all the responsibility for providing all the significant materials, as well as clear requirements while making an order.

You are offered 3 business days (72 hours) to request a refund in case you were dissatisfied with the Writer Services Outcome (”Refund Period”). Once the Refund Period is over, We will not provide a refund. It is possible only for the orders being in progress.

The Refund Period begins immediately on the moment of the Service Contract termination (i.e. when the deadline to provide the Writer Services Outcome expires) and elapses on the last day of the Refund Period (i.e. in 72 hours). The relevant countdown is performed by Our system, upon the expiration of the Refund Period no refund is possible.

Our Money-Back Guarantee policy allows you to request a full/ partial*/zero refund depending on the circumstances described below.

*Partial refunds can be issued as an exception, as described below.

Providing the detailed record of violations (ROV) is the compulsory requirement being an important part of a refund request process.

The ROV is a numbered list of details and any discrepancies between the standards and requirements set out in the Order Form, and the actual Outcome of Writer Services, which you refer to as the basis for your refund request. In case of plagiarism, please provide a valid proof thereof (referred to in point 1.5 of Our Money-Back Guarantee) as an evidence to your ROV.

Quality-based refund requests will be assessed by Us within 3-5 business days upon the receipt of refund request.

You can request a limitless number of revisions within the following time frames:

  • orders up to 10 pages – within 14 days after the order delivery (the deadline indicated on the order);
  • orders over 10 pages – within 30 days after the order delivery (the deadline indicated on the order).

If you need a revision, you will be asked to grant to the Writer some extra time or to extend the deadline. Please consider that the Writer needs at least 24 hours to revise the order.

Please note that if you live on the territory of the European Union and paid VAT in the process of payment transaction, you do not receive it back with a refund. You get back only the money or a percent of the price stated in the Prices section of the website. VAT is non-refundable.

1. 100% of the Payment is subject to Refund in the Following Cases:

1.1. If you want to cancel the order before the Writer was assigned to it or within 15 minutes after the order placement.

1.2. Where a second accidental payment for the same order was made, it will be refunded to you after your confirmation*.

* If you place and pay for two identical orders, We will assume that you need both orders to be completed, and start working on them. Therefore, if one of the orders is paid by mistake, you should contact us immediately to clarify the situation.

1.3. If the Writer Services Outcome was provided after the set deadline and was not downloaded by you.

1.4. If the order did not at all align with the initial** instructions indicated in the Order Form. This is a matter to be inspected by Our Quality Assurance Department after a detailed ROV is provided by you.

**Instructions that were listed by you while placing the order before the Writer started working on the order.

1.5. If the level of plagiarism exceeded 10% proven by an extended and full version of the report from the valid checking software provided: SafeAssign, WriteCheck, Turnitin, or any other system used by your institution.

Please note that We cannot guarantee that any of Writer Services such as editing, proofreading, formatting services will be plagiarism free. We do not take any responsibilities for plagiarism found in the materials or instructions, etc., provided by you. Materials that are not written or made by the Writers will not be scanned or reviewed for possible incidence of plagiarism.

Note that if 100% refund is granted, you will have no right to use the Outcome provided by the Writers.

2. No Refund is Possible in the Following Cases:

2.1. If you have accepted the Writer Services Outcome by releasing a full amount of the money to the Writer.

2.2. If you simply state that you are not satisfied with the order and do not provide ROV to support your refund request. The quality complaint is considered invalid without reasonable and detailed proof, and in case of your failure to provide such proof, your complaint will not be investigated.

2.3. If there were technical or any other issues that prevented you from downloading the Outcome.

2.4. If you told us about plagiarism, but did not provide a valid proofs (see point 1.5.).

2.5. If the Writer was late with the order delivery due to the insufficient materials provided or lack of communication on your end.

2.6. If the deadline stipulated in the order form differs from the one that was actually required.

2.7. If the Writer was late with delivery, but you have downloaded the Writer Services Outcome and submitted a refund request referring to lateness only after it has been downloaded.

2.8. Any VASes are non-refundable as inseparable from the initial product and service provided. The only exceptions are “Progressive delivery”, “1-page abstract”, or “Essay outline” if they are not provided to the Customer in addition to the product.

2.9. Any extra payments to the Writers made by you for the purpose of encouragement, fostering, gratitude etc., including Writer tips, are non-refundable.

2.10. Where no refund is possible, We reserve the right to issue a refund to bonus balance based on the decision of the Quality Assurance Manager.

3. We do not offer Partial Refunds, as was stated above; but an exception can be made depending on the case and the ROV provided.

Where Partial Refund was issued, it can be stored only on the Bonus Balance in Our system. Please refer to the “Bonus Program” Section below to find out more.

3.1. Up to 70% – if you cancel the order when less than half of the deadline has passed*

3.2. Up to 50% – if you cancel the order when more than half of the deadline has passed*

* If the order was canceled, you will have no rights to use any developments that have been provided prior to cancellation, and all the copyright is retained by Us.

3.3. Up to 30% – if the Writer was late, but you still will use the Outcome or some of its parts.

3.4. Up to 50% – if the Outcome was not performed up to your standards, but you still will use the Outcome or some of its parts.

BONUS PROGRAM

With a view to facilitate interaction with the platform and for our Customers` convenience, We have made a Bonus Program. You will have a possibility to use a bonus account (“Bonus Balance”) by default as a part of your profile functionality, and the bonuses used as internal means of payment within Our platform (“Bonus Points”) can be accrued thereto.

One Bonus Point accrued:

(i) in course of partial refund (either for the order or VAS) – is equal to one currency unit for the order payment;

(ii) in any other case – is equal to one currency unit to be used for the order itself.

Bonus Points can be used as a payment means within Our platform (subject to the exclusions listed below).

You can opt to make a 100% refund in cases provided for hereby either to your Bonus Balance or account(s) in bank(s), payment system(s), etc. In case of partial refund, the Bonus Points will be accrued to your Bonus Balance by default.

Bonus Points cannot be used:

(i) to pay for additional benefits and services offered via Our platform (e.g. subscription, any VASes – if applicable);

(ii) for transferring to your account(s) in bank(s), payment system(s) etc. as currency units.

Unless used within one calendar year following the date of accrual to Bonus Balance, the Bonus Points shall be withdrawn from Bonus Balance by Us.

Payment, Tax and Chargeback

Placing an order on the Website for any type of content is free. You can add funds to your account any time. However, you must make a deposit after you accept the bid of a Writer. You shall release the agreed fee on completion and delivery of the order by the Writer once it is accepted by you. You might release the deposited fee either in a number of instalments, or in one lump sum on completion of the order, based on the terms of your Service Contract.

If you do not plan to use Our services, We reserve the right to withdraw the funds from your account with Our platform after sending an appropriate withdrawal notification to you. We ensure funds withdrawal from Customer account upon your request, if such a request is made within 6 (six) months from the last order date. After 6 (six) months have expired from the last order date with no withdrawal request on your side, unused funds shall be transferred to Us upon Our withdrawal notification as a payment for operating charges. If you use funds from your balance after you send Us a request to withdraw them, We reserve the right to reject your request and close the ticket.

If you have previously cancelled the order and the funds were returned to your account balance, We reserve the right to investigate the reason of cancellation and make a decision to either approve or decline your withdrawal request based on the results of this investigation. If the funds on your balance has never been used before, We will refund it within 3-10 business days after the request is placed.

A chargeback (being a challenge to a payment that a Customer files with their card issuer or financial institution), and any subsequent reversal instruction, is made by the payment product issuer or third parties (such as payment processors) and not by Us. We are bound to follow such instructions.

You acknowledge and agree that We will be entitled to recover any chargebacks and reversals that may be imposed on Us by a payment product issuer or third parties (such as payment processors), as well as any processing or any other fees whatsoever incurred by Us on these chargebacks and reversals, at the expense of the payment these chargebacks and reversals relate to.

You agree that We may reverse any payments made through Our Website subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors). If you initiate any chargeback request, request for information or similar process, you expressly agree that We may share any and all information related to these Terms and Conditions, and your consent thereto, in order to respond to any such chargeback request.

Taxation

You are responsible for paying any taxes, including any services or value added taxes (VAT), which may be applicable depending on the jurisdiction of the services provided.

Depending on your residency or location, you may be subject to certain ad valorem or other taxes, on certain fees that We charge. These taxes will be added to fees billed to you, if applicable.

You acknowledge that you must comply with your obligations under income tax provisions in your jurisdiction.

In case of refund, please note that if you live on the territory of the European Union and paid VAT in the process of payment transaction, you do not receive it back with a refund. VAT is non-refundable.

DISCLAIMER/NO WARRANTY

WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR WEBSITE OR ITS SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR ITS SERVICES WILL BE ACCURATE OR RELIABLE. YOU AGREE THAT FROM TIME TO TIME WE MAY REMOVE THE WEBSITE IN WHOLE OR IN PART, AS WELL AS THE WEBSITE SERVICES, FOR INDEFINITE PERIODS OF TIME, OR CANCEL THE SERVICES AT ANY TIME, WITHOUT NOTIFYING YOU.

YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, WEBSITE OR ITS SERVICES IS AT YOUR SOLE RISK. THE WEBSITE AND ITS SERVICES ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT (INCLUDING NON-INFRINGEMENT OF INTELLECTUAL PROPERTY).

IN NO CASE SHALL WE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SERVICE PROVIDERS, LICENSORS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE WEBSITE AND ITS SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE WEBSITE AND ITS SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR; ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN (IF ANY); ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY CUSTOMER OR OTHER THIRD PARTY, AND/OR; ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE WEBSITE AND SERVICES OR CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA OUR WEBSITE.

BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

WE MAY PROVIDE LINKS TO THIRD PARTY WEBSITES AS WELL AS ADVERTISEMENTS. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH OUR WEBSITE OR ANY HYPERLINKED WEBSITE OR FEATURED IN ANY BANNER OR OTHER ADVERTISING. THESE THIRD PARTY SITES HAVE THEIR OWN PRIVACY POLICIES. WE ENCOURAGE YOU TO REVIEW THE PRIVACY POLICIES OF WEBSITES YOU CHOOSE TO LINK TO FROM OUR WEBSITE SO THAT YOU CAN UNDERSTAND HOW THOSE WEBSITES COLLECT, USE AND SHARE YOUR INFORMATION. WE ARE NOT RESPONSIBLE FOR THE PRIVACY POLICIES OR OTHER CONTENT ON WEBSITES OUTSIDE OF OUR WEBSITE. AS A PROVIDER OF ONLINE SERVICES, WE ARE NOT LIABLE FOR ANY STATEMENTS, REPRESENTATIONS OR CONTENT PROVIDED BY THE USERS IN ANY PUBLIC FORUM, BLOG OR OTHER INTERACTIVE AREA, EVEN IF WE HAVE BEEN ADVISED ABOUT THE POSSIBILITY OF DAMAGES.

WE MAY AMEND THESE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE. YOUR USE OF THE WEBSITE AND ITS SERVICES WILL BE CONSIDERED AS YOUR CONSENT TO SUCH AMENDMENTS. IN CASE YOU DISAGREE WITH ANY INTRODUCTIONS MADE BY US TO THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THE WEBSITE AND ITS SERVICES.

WE MAKE NO COMMITMENT TO UPDATE THE WEBSITE AND ITS CONTENT. NO ORAL ADVICE OR WRITTEN INFORMATION GIVEN BY US, OUR EMPLOYEES, LICENSORS OR THE LIKE, WILL CREATE A WARRANTY; YOU MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by the law of Bulgaria. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms and Conditions.

Any action or other judicial proceeding for the enforcement of these Terms and Conditions or any of the provisions thereof shall be instituted in the courts of competent jurisdiction of Bulgaria.

Contact Us

Any questions or concerns about these Terms and Conditions should be brought to Our attention by email to support@paperell.com.

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